1. Final Sale Policy

All purchases made through Peptgenx are final.

Once an order has been placed:

  • Orders cannot be canceled or modified
  • Returns are not accepted
  • Refunds are not issued for:
    • Change of mind
    • User error
    • Refused delivery

2. Chargebacks

Chargebacks submitted for:

  • Delivered packages
  • Refused shipments
  • Stolen items after delivery

will be formally disputed using:

  • Carrier delivery confirmation
  • Shipment and tracking records
  • Acceptance of Terms at the time of purchase

3. Reshipment Eligibility

Reshipments may be considered only in cases of:

  • Verified fulfillment errors
  • Verified shipping damage

All claims must meet the documentation and reporting requirements outlined in the Shipping & Fulfillment Policy.

4. Our Commitment

Peptgenx is committed to:

  • Accurate order fulfillment
  • Timely processing and shipment
  • Maintaining consistent and fair policies

These policies are strictly enforced to ensure operational integrity, prevent abuse, and protect both the business and its customers.

5. Acceptance of Terms

By placing an order with Peptgenx, you acknowledge that you have read, understood, and agreed to this Cancellations, Returns & Refunds Policy.